Author Topic: Pheon and Great service  (Read 1137 times)

Offline RAGIII

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Pheon and Great service
« on: November 28, 2019, 07:33:40 AM »
Those few who have been following My Off Topic build of the Gloster Meteor will know that I had an issue with the Pheon 56 squadron decals. I just want to say that Rowan and Sabine are Awesome and offer customer service second to none! Got an E Mail today that My order/replacement decals are on the way. Thanks Rowan and I am glad you are on the Mend. Looking forward to sending More of My Money your way when the Camel Aces sheet is ready!
RAGIII
"A man has to know his limitations": Harry Callahan

"Don't slop it on" Lynda Geisler

Offline RAGIII

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Re: Pheon and Great service
« Reply #1 on: November 30, 2019, 01:02:04 AM »
and just to clarify there WAS NO CHARGE for the replacement! Rare service in these Days and Times!!
RAGIII
"A man has to know his limitations": Harry Callahan

"Don't slop it on" Lynda Geisler

Offline rhwinter

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Re: Pheon and Great service
« Reply #2 on: November 30, 2019, 03:13:52 AM »
Must love Pheon!

Offline Juan

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Re: Pheon and Great service
« Reply #3 on: November 30, 2019, 04:13:33 AM »
I am in complete agreement with Rick, Rowan and Sabine are great people and their service to the community is second to none.  I too am extremely happy with their customer service (not to mention their fantastic decals).
« Last Edit: November 30, 2019, 05:11:30 AM by Juan »

Offline RAGIII

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Re: Pheon and Great service
« Reply #4 on: December 18, 2019, 08:26:02 AM »
I received the replacement decals for the Meteor today. Again at no charge to me. This is why we love dealing with Pheon Decals. Rowan sent all of the markings decals, not just the checks and roundel for the right side!

RAGIII



"A man has to know his limitations": Harry Callahan

"Don't slop it on" Lynda Geisler

Offline coyotemagic

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Re: Pheon and Great service
« Reply #5 on: December 18, 2019, 02:09:20 PM »
Rowan and Sabine are the best!
Cheers,
Bud
"All men dream: but not equally. Those who dream in the dark recesses of the night awake in the day to find all was vanity. But the dreamers of day are dangerous men, for they may act their dreams with open eyes, and make it possible." -T. E. Lawrence

Offline bobs_buckles

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Re: Pheon and Great service
« Reply #6 on: December 18, 2019, 11:07:47 PM »
Agreed, superb asset for our little community.

vB  8)

Offline Robin

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Re: Pheon and Great service
« Reply #7 on: December 18, 2019, 11:37:43 PM »
So true. Not ordered from them for years now, but a nice stash of their wonderful decals and it always was a delight to deal with them.
I'm now patiently waiting for the release of the Halberstadt CL.II(late) set.

Yesterday I went through my stash and noticed I have their 1/48 Halberstadt CL.IV set, so I ordered a Mirage Halberstadt CL.IV (Halberstadt built).
When I finish the Albi D.III, I'll do that one...with the Pheon decals. :)

Happy holidays!

Robin
Found my mojo and clipped it's wings, so it won't fly away.

Offline Rob_Owens

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Re: Pheon and Great service
« Reply #8 on: December 19, 2019, 01:02:38 PM »
I received the replacement decals for the Meteor today. Again at no charge to me. This is why we love dealing with Pheon Decals. Rowan sent all of the markings decals, not just the checks and roundel for the right side!

RAGIII





Meteor is nice, but will we see Pheon decals for ICM's beautiful new Gladiator???

Offline Eric Armstrong

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Re: Pheon and Great service
« Reply #9 on: December 19, 2019, 02:39:20 PM »
Things have been quiet at Pheon over the past several months.  Pre-orders for what seems like indeterminate amounts of time.  Hope all is well.
Honor Necessity

Offline Jeff K

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Re: Pheon and Great service
« Reply #10 on: December 19, 2019, 05:24:42 PM »
i saw on the website something about health issues.

hope everything's OK over there.

i'm such a fan i order decals i know i won't use just to send 'em some money.