Author Topic: Excellent customer service  (Read 1527 times)

Offline wmoran

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Excellent customer service
« on: June 03, 2018, 01:32:02 PM »
I recently ordered three books from Albatros Productions.  When the envelope arrived, it was empty.  It apparently did not have enough of the normally strong adhesive on the flap and came open somewhere in the UK or US postal systems.  I emailed Ray, and he replied promptly that they would get replacements in the the mail ASAP with extra tape to make sure this envelope didn't open.  That was 22 May.  I received the replacement books today, 2 June.  I will definitely continue doing business with Albatros.

Thanks Ray,
Bill Moran

Offline lcarroll

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Re: Excellent customer service
« Reply #1 on: June 03, 2018, 11:55:55 PM »
    I have had a similar experience recently; in my case the order disappeared into the international mail system. The order was reprocessed, arriving Airmail Priority in less then 10 days. Albatros are second to none in customer loyalty and attention to customer satisfaction in my experience. Great service from Ray over many years! :) :) :)
Cheers,
Lance

Offline rlrimell

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Re: Excellent customer service
« Reply #2 on: June 08, 2018, 10:17:23 PM »
Thanks guys-always happy to help fellow modellers! :)

Ray