Hello all. Now here's some customer service....
A few weeks ago. I bought another little Roden beauty. On opening the box and the plastic bagging to get a feel of things I noticed that one of the undercarriage legs was broken and unusable.
Not long before midnight on Friday 10 January I emailed Roden and explained the situation.
Mid-afternoon the following day, I received an email from Olga saying that a replacement spruce was on the way.
The small carefully packaged spruce arrive this morning Friday, 17 January, complete with a hand written postcard offering me greetings (which would parallel the experience Bo commented on a year or so ago)
Of course, my preference would have been for the part not to have needed replacement, but given that it was, the response was great.
That our hobby is supported by such service as that offered by Roden and others such as, but not only, Rowan and Sabine at Pheon, is so reassuring.
Best wishes
Nigel
