Warning: Uschi does not fulfil the prepaid order and does not respond

[richard.kiss]

I placed an order on Uschi webshop on 19 July and paid in advance by credit card. I received an automatic confirmation and that's all. Since then I have sent him two emails and a message on his Facebook page. So far I have not received a reply. I called him three times and each time he disconnected the call.

It seems many people have been having this problem. Unfortunately, I checked his credibility, or more precisely his discreditability too late. There are many people on the britmodeller forum complaining of the same:
https://www.britmodeller.com/forums/index.php?/topic/235121765-any-experience-with-uschi-van-der-rosten/
https://www.britmodeller.com/forums/index.php?/topic/235075125-uschi-ven-der-rosten-web-store/

Also on Reddit:
https://www.reddit.com/r/modelmakers/comments/1deo40t/uschi_van_der_rosten_help/

There have also been several complaints with posts on the Facebook page:
https://www.facebook.com/uschi.vanderrosten/posts/7465940426820539
https://www.facebook.com/uschi.vanderrosten/posts/7440750742672841
https://www.facebook.com/uschi.vanderrosten/posts/7424741344273781
https://www.facebook.com/uschi.vanderrosten/posts/7390763494338233

Personally, I would not recommend anyone to order from him, as it is very likely to end up the same way. You can of course claim a refund from the bank that issued your credit card or PayPal.
You can also request dispute resolution through the Online Dispute Resolution (ODR) platform of the European Union: https://ec.europa.eu/consumers/odr