forum.ww1aircraftmodels.com
WW1 Aircraft Modeling => What's New => Topic started by: Gisbod on March 11, 2017, 06:45:06 AM
-
I ordered one a month ago - not arrived yet and haven't had any reply from 3 emails?
Anyone else had any issues or ideas how I could get their attention?
Thanks
Guy
-
Ps this is the email I've got...
[email protected]
-
I had an issue with them a while back over non delivery but it was resolved. Had to go via Paypal though to spur them into life.
-
Thanks for the info.
Still nothing back, just not sure how to get this resolved!
Guy
-
Hi Guy ,
If the seller doesn't want to reply to your emails to get the issue resolved start a dispute with paypal if that was the payment option you used . Even though paypal gives 180 days , they recommend you start the dispute within 30 days . If you wait 45 days it can make it hard for the dispute process .
If you used a credit card , then call then and cancel the transaction . Not sure what card type you have but most cards only allow 30 days before it comes to late to do anything . ( like my card )
Terri
-
Thanks Terri,
Will start down that road then. Shame though, I want the Jig!
Guy
-
Not quite a month, but same here. Ordered one on Feb 18 and still haven't seen it.
-
How annoying! Sorry to hear that folks. When I remember it corrrectly, it took aeteernities when I had ordered mine as well till I got it.
Borsos
-
Jig ordered on the 10th Feb and no respone to my emails. I dont really want to go down the PayPal dispute route but I see no other option. I am going to give it one more week.
-
The worst deals I have been involved with went even worse when I started a dispute at PPal. The seller usually takes it as a declaration of war, and useless Ppal takes the easy way out even in the face of overwhelming proof of a rip-off.
Never seen such lying , manipulation of the details and outright low-life behaviour as a few of the deals I've had to endure. Ppal as well has rigid standards that they will adhere to if it gets them out of the situation.
Be careful when going to the dispute!
I've found that the mere mention of resorting to Paypal's protection generally moves the seller to immediate action. Sellers want that 100% positive rating. But, I don't think I've ever dealt with someone who was actually trying to rip me off, just situations where something had gone wrong in the process of shipping. Also, I've only had a few interactions with private sellers recently, most of my purchases have been from ebay stores.
Jamie
-
Hmm, wonder if it's worth trying to make a group complaint to Paypal?
-
I have lodged a few disputes with Paypal and each time the issue was resolved very quickly, sometimes the seller just needs a bit of prompting from Paypal to get things moving. I find that 99.9% of sellers are genuine but occasionally there is a glitch in the system that will cause deliveries to be delayed, like my latest order that was put on a ship instead of an aeroplane, took four months to get here, but at least it arrived.
Des.
-
In the past 14 months I have made 39 purchases using paypal and only had one mishap on where it had to go to dispute . Was charged for air shipping , but was sent sureface instead . The seller lied about it to paypal and I got my funds back . I keep all e-mails until my item has arrived . Just never know when you need them .
I do agree with Des , not ever seller is out to rip you off , but mistakes do happen in shipping . It's whether the seller is willing to aid in getting the problem resolved is what makes the difference .
Really hope you guys are able to get your this resolved and you get your jig .
Des , glad to hear that you finally got your item . Four months is a long time to wait for a parcel . Glad it all work out in the end for you .
Terri
-
Steve,
Did you get the "upgrade Kit" for it, or can you tell me what it is/does?? I'm thinking of ordering the Jig from UMM but unsure if the upgrade is required. I have the AeroClub Jig but it's too small (Chord-wise) for the larger 1:32 Subjects.
Cheers,
Lance
-
I ordered one a month ago - not arrived yet and haven't had any reply from 3 emails?
Anyone else had any issues or ideas how I could get their attention?
Thanks
Guy
Hi Guy
I also ordered a 1/32 jig and upgrade kit directly from Vertigo nearly one month ago since the online hobby store I normally use did not have them in stock. I have yet to contact Vertigo regarding the status of my order, but now I have read your post I will follow it up with them and, if I do not receive a reply shortly, with PayPal.
Regards
Jim
-
Ps this is the email I've got...
[email protected]
The email address from their website is different to what you quoted:
[email protected]
-
Steve,
Thanks very much for your time and efforts on explaining the Jig/Upgrade Set confusion. Made such perfect sense to me that I ordered the BI 3224 Jig from UMM this morning. I find these gadgets indispensable and needed one with a larger (chord) capacity to augment the AeroClub one I've used for years. I've used UMM in the past and have nothing but good reports on their service. I was unsure whether the Upgrade set was required but you've explained it very clearly. :)
Cheers,
Lance
-
After reading all of the posts above I've ordered a basic biplane jig from UMM in the US.
Although it would normally make sense to order direct from the maker in Europe as it would avoid import charges (I'm in the UK) I'd rather pay a bit more & actually get what I order from UMM.
Regards
Russell
-
Steve,
Thanks very much for your time and efforts on explaining the Jig/Upgrade Set confusion. Made such perfect sense to me that I ordered the BI 3224 Jig from UMM this morning. I find these gadgets indispensable and needed one with a larger (chord) capacity to augment the AeroClub one I've used for years. I've used UMM in the past and have nothing but good reports on their service. I was unsure whether the Upgrade set was required but you've explained it very clearly. :)
Cheers,
Lance
Lance, you can increase the span very easily for the Aeroclub jig; you just have to get longer threaded rods. I got mine from an industrial fastener company which is only a few blocks from my place called Spaenauer. I bought two 1 metre lengths for less than cdn $4.00 although that was a few years ago.
Jamie
-
Steve,
I agree regarding the weight, I'm either going to use your washer trick or secure it to a heavier base once I get it and put it together.
Jamie,
Thanks, actually it's the larger Chord of the wing, not the span that limits my AeroClub Jig. I have an extended threaded rod on mine which I ordered initially but most of the two seat larger models (most recently the Hansa Brandenburg W.12) can't be fit between the front and back vertical posts. The design of the Vertigo product should solve that problem.
Cheers,
Lance
-
Thanks all for the input,
I sent them a message through PayPal a few days ago, but still no reply.
Very frustrating and I don't really see the point of them not replying as it will mean more hassle for them in the long run.
Guy
-
Something weird should have happened, I purchased mine months ago and got it in my mailbox pretty quickly...
:-O
-
Hi, When assembling and gluing the Vertigo jig bits together, I recommend that you use Acrylic Cement rather than Cyanoacrylate ..It goes together much cleaner and stronger. I experimented with both prior to assy. A great jig.
-
Hi, When assembling and gluing the Vertigo jig bits together, I recommend that you use Acrylic Cement rather than Cyanoacrylate ..It goes together much cleaner and stronger. I experimented with both prior to assy. A great jig.
Did the Cyanoacrylate fog the parts at all in your tests?
Regards
Russell
-
Hi Russel, In almost all tries , It clouded. I wound up using the Aforementioned Acrylic Cement which dries clear and stronger..Use it sparingly!
-
Has anyone tried epoxy, the 5 minute kind?
Cheers,
Lance
-
Hi all,
I have a 'Third Hand' by Kronos in the States. It's a great piece of engineering and takes 1:48 and 1:32 scale models at any angle (even upside down). Holds the model securely. The base is held firmly by a powerful magnet and has a single lock. The arms can be moved in any direction then locked in position. Not a cheap piece of kit, but I think worth the cost.
(http://i1380.photobucket.com/albums/ah164/sandbagger4/odds/thirdhand_zps6v13robn.jpg)
-
The Third Hand is the greatest thing to hit the hobby since the advent of the Airbrush! I love it however I far prefer an assembly and alignment Jig for the upper wing addition operation, especially the older kits that don't feature the superb engineering of strut fitment like Wingnut Wings.
Cheers,
Lance
-
Still heard nothing despite the message through PayPal - unfortunately I'll have to go down the dispute line I think
Guy
-
Still heard nothing despite the message through eBay - unfortunately I'll have to go down the dispute line I think
Guy
I initially sent off an email and got nothing - even used Google Translate to write a Slovak version. Then I went through PayPal dispute, and I've still not heard anything even through the dispute line yet. I may have to move this to challenge or whatever they call it.
I was dreading the idea that this was a one-man operation and maybe he was laid up in the hospital or unexpectedly died or something, but then I noticed that Vertigo Miniatures has posted to their Facebook page as recently as March 15. So they are online and apparently simply ignoring these mails.
-
I also have not received a reply after emailing them directly and contacting them via PayPal. It is disappointing that the owners of Vertigo have not responded and they are only hurting their business.
-
That's a pain..
Perhaps we should do it collectively...
Guy
-
That's a pain..
Perhaps we should do it collectively...
Guy
I was thinking the same thing...perhaps try posting a query on Vertigo's Facebook page?
-
That's a good call Jim,
Although I'm not on FB but I'd be grateful if someone could post on my behalf?
Guy
-
I realise this won't help with your missing orders however if you need one on the assumption that you'll be getting a refund through Paypal eventually John at UMM has 7 in stock. I ordered on the 15th and the USPS Tracker tells me it left Chicago yesterday. Great and fast service!
I would have preferred the logic of ordering directly from Vertigo however following your collective experiences here I went with a previously used vendor. I hope this is eventually resolved in all your favours!
Cheers,
Lance
-
I realise this won't help with your missing orders however if you need one on the assumption that you'll be getting a refund through Paypal eventually John at UMM has 7 in stock. I ordered on the 15th and the USPS Tracker tells me it left Chicago yesterday. Great and fast service!
I would have preferred the logic of ordering directly from Vertigo however following your collective experiences here I went with a previously used vendor. I hope this is eventually resolved in all your favours!
Cheers,
Lance
Make that 6 in stock at UMM now! I was about to order direct from Vertigo but seeing all the problems with that I decided to go the UMM route. It'll be more expensive for me but hopefully fraught free delivery.
Good luck guys sorting out the issues with Vertigo,
H
-
Hi Krow 113, That's the same brand Acrylic glue I used with excellent results. Not expensive either!
-
Krow, Act like a cat and toy with the mouse ...:}
-
Just for info,
Jim, Matthew and myself put a post on his FB page and we've been promised a 20% refund and the Jigs will be posted today - so a good result if it happens.
However, why he hadn't corresponded with me after my 6 emails - two through the PayPal dispute route is a mystery - it's now about 6 weeks after I ordered and paid...
I hope the Jigs are good!
Guy
-
Just for info,
Jim, Matthew and myself put a post on his FB page and we've been promised a 20% refund and the Jigs will be posted today - so a good result if it happens.
However, why he hadn't corresponded with me after my 6 emails - two through the PayPal dispute route is a mystery - it's now about 6 weeks after I ordered and paid...
I hope the Jigs are good!
Guy
It does make you wonder. When I eventually got my order sorted having to had to resort to using PayPal I received profuse apologies and an extra item as a bonus. Seems an odd way to run a business. However I am very happy with the product and can recommend it wholeheartedly.
-
Mine arrived yeaterday after resorting to PayPal dispute. I did receive a 10% reduction in the cost as recompense. My overiding issue was total lack of communication!
-
Same for me..
Paid nearly 3 months ago and and a parcel is waiting at the post office - I'm hoping it's the Jig...
Guy
-
Same for me..
Paid nearly 3 months ago and and a parcel is waiting at the post office - I'm hoping it's the Jig...
Guy
Glad to hear your jig (fingers crossed) has been delivered. Hopefully, Matthew and mine will arrive soon too! :)
-
I still haven't received my jig. I got the 20% discount, as you both did, but the window on the Paypal dispute has been shut and I'm not sure what recourse I might have if it never arrives. It's almost certainly obvious, but I would advise not to order directly from Vertigo ever to anyone who hasn't read through this thread.
-
Mine did arrive...
Just the same issues as others have had with the bolts not fitting - I can just about get them in place by forcing them, but they certainly won't be sliding up and down the cut out...
How hard can it be to get bolts that fit the product?
Guy
-
Mine did arrive...
Just the same issues as others have had with the bolts not fitting - I can just about get them in place by forcing them, but they certainly won't be sliding up and down the cut out...
How hard can it be to get bolts that fit the product?
Guy
I had the same problem so purchased slightly smaller bolts and used some silicon spray to ease movement. Fully agree about how hard can it be to get it right in the first place.
-
Filing/sanding those "cut-outs" will solve the problem nicely, especially if you take the sharp edges down a bit on the side with the head of the bolt(s). I agree though, not a lot of quality control nor business efficiency in this sad tale...........
Hope everyone's issues get resolved in the end!
Cheers,
Lance
-
Several months ago I went through a lot of frustration with Vertigo' I sent them an Email asking for information on the jig because I couldn't figure if I needed to order extra parts forit, never got an answer but ordered anyway.
It took along time but I finally got it about a monthlater Emails were sent but never any replies I finally gave up , built the jig but haven't used it yet. I think I could figure out how it works but some instructions would have been nice I don't know if any Email gets through to them but they never answered any of mine.
-
I still haven't received my jig. I got the 20% discount, as you both did, but the window on the Paypal dispute has been shut and I'm not sure what recourse I might have if it never arrives. It's almost certainly obvious, but I would advise not to order directly from Vertigo ever to anyone who hasn't read through this thread.
Hi Matthew - I received my order today. Hope that yours has been delivered by now or soon will be.
Edit - After just opening my parcel from Vertigo I realised that half of my order (i.e. the upgrade set that allows the jig to be converted to hold biplane models) is missing!
-
I took the plunge and ordered me one of the these straight from the manufacterer.
It took them 2 hours to mail a order conformation, 1 day for a shipment notification and in 6 working days it arrived here in Holland, decently packed (just...) and looks to be complete and ok!
I haven't put it together or anything, that will be later on, but everything seems to be there.
I ordered the basic mono-wing set with the upgrade set for multi wings, this would give me some more options than the Evo set and cheaper than the Evo set with the upgrade.
I also ordered the transport holders, I think that on some models it might be possible to invert the jig with the model to work on undrside surfaces. Maybe.... will let you all know when I try that.
All in all, this was a quick and good transaction.
-
UMM has it on sale so I took the plunge. Jig with Biplane add on all up $67C
Steve