forum.ww1aircraftmodels.com

WW1 Aircraft Modeling => Hints and Tips/Questions about modeling => Topic started by: kajones1644 on July 09, 2017, 05:41:24 AM

Title: WNW contact help
Post by: kajones1644 on July 09, 2017, 05:41:24 AM

Guys
Sorry if this is the wrong place to post this request. I have been trying to contact WNW using the help@ email address on their website regarding a damaged sprue. Been trying for over a week and have not received any response. Has anyone experienced similar or isnt there another emails address I should be using.

Thanks

Keith

Title: Re: WNW contact help
Post by: Des on July 09, 2017, 06:59:28 AM

I have experienced the same issues inthe past, but they do eventually respond to your emails, just keep sending them. If after a bit of time you still don't have any luck try writing to this address [email protected]

Des.

Title: Re: WNW contact help
Post by: Juan on July 09, 2017, 08:45:57 AM

Hi Keith, the email Des provided will do the trick.  I had an issue with a kit, Dave contacted me a couple of days later and about 10 or some days later had what I needed, NZ to US.  Dave is a credit to WNW.

Title: Re: WNW contact help
Post by: kajones1644 on July 09, 2017, 04:39:58 PM

Guys
Thanks. Appreciate the advice. Also wondered is there was am email size limit as I had attached a couple photos of tne damaged sprue.

Title: Re: WNW contact help
Post by: kajones1644 on July 27, 2017, 11:46:10 PM

After following Des's advice I received a positive response. Replacement parts are winging their way towards the UK. :)

Thanks