forum.ww1aircraftmodels.com
WW1 Aircraft Modeling => Where to purchase your kits => Topic started by: richard.kiss on July 25, 2024, 06:47:18 PM
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I placed an order on Uschi webshop on 19 July and paid in advance by credit card. I received an automatic confirmation and that's all. Since then I have sent him two emails and a message on his Facebook page. So far I have not received a reply. I called him three times and each time he disconnected the call.
It seems many people have been having this problem. Unfortunately, I checked his credibility, or more precisely his discreditability too late. There are many people on the britmodeller forum complaining of the same:
https://www.britmodeller.com/forums/index.php?/topic/235121765-any-experience-with-uschi-van-der-rosten/ (https://www.britmodeller.com/forums/index.php?/topic/235121765-any-experience-with-uschi-van-der-rosten/)
https://www.britmodeller.com/forums/index.php?/topic/235075125-uschi-ven-der-rosten-web-store/ (https://www.britmodeller.com/forums/index.php?/topic/235075125-uschi-ven-der-rosten-web-store/)
Also on Reddit:
https://www.reddit.com/r/modelmakers/comments/1deo40t/uschi_van_der_rosten_help/ (https://www.reddit.com/r/modelmakers/comments/1deo40t/uschi_van_der_rosten_help/)
There have also been several complaints with posts on the Facebook page:
https://www.facebook.com/uschi.vanderrosten/posts/7465940426820539 (https://www.facebook.com/uschi.vanderrosten/posts/7465940426820539)
https://www.facebook.com/uschi.vanderrosten/posts/7440750742672841 (https://www.facebook.com/uschi.vanderrosten/posts/7440750742672841)
https://www.facebook.com/uschi.vanderrosten/posts/7424741344273781 (https://www.facebook.com/uschi.vanderrosten/posts/7424741344273781)
https://www.facebook.com/uschi.vanderrosten/posts/7390763494338233 (https://www.facebook.com/uschi.vanderrosten/posts/7390763494338233)
Personally, I would not recommend anyone to order from him, as it is very likely to end up the same way. You can of course claim a refund from the bank that issued your credit card or PayPal.
You can also request dispute resolution through the Online Dispute Resolution (ODR) platform of the European Union: https://ec.europa.eu/consumers/odr (https://ec.europa.eu/consumers/odr)