forum.ww1aircraftmodels.com

WW1 Aircraft Modeling => Where to purchase your kits => Topic started by: richard.kiss on July 25, 2024, 06:47:18 PM

Title: Warning: Uschi does not fulfil the prepaid order and does not respond
Post by: richard.kiss on July 25, 2024, 06:47:18 PM

I placed an order on Uschi webshop on 19 July and paid in advance by credit card. I received an automatic confirmation and that's all. Since then I have sent him two emails and a message on his Facebook page. So far I have not received a reply. I called him three times and each time he disconnected the call.

It seems many people have been having this problem. Unfortunately, I checked his credibility, or more precisely his discreditability too late. There are many people on the britmodeller forum complaining of the same:
https://www.britmodeller.com/forums/index.php?/topic/235121765-any-experience-with-uschi-van-der-rosten/ (https://www.britmodeller.com/forums/index.php?/topic/235121765-any-experience-with-uschi-van-der-rosten/)
https://www.britmodeller.com/forums/index.php?/topic/235075125-uschi-ven-der-rosten-web-store/ (https://www.britmodeller.com/forums/index.php?/topic/235075125-uschi-ven-der-rosten-web-store/)

Also on Reddit:
https://www.reddit.com/r/modelmakers/comments/1deo40t/uschi_van_der_rosten_help/ (https://www.reddit.com/r/modelmakers/comments/1deo40t/uschi_van_der_rosten_help/)

There have also been several complaints with posts on the Facebook page:
https://www.facebook.com/uschi.vanderrosten/posts/7465940426820539 (https://www.facebook.com/uschi.vanderrosten/posts/7465940426820539)
https://www.facebook.com/uschi.vanderrosten/posts/7440750742672841 (https://www.facebook.com/uschi.vanderrosten/posts/7440750742672841)
https://www.facebook.com/uschi.vanderrosten/posts/7424741344273781 (https://www.facebook.com/uschi.vanderrosten/posts/7424741344273781)
https://www.facebook.com/uschi.vanderrosten/posts/7390763494338233 (https://www.facebook.com/uschi.vanderrosten/posts/7390763494338233)

Personally, I would not recommend anyone to order from him, as it is very likely to end up the same way. You can of course claim a refund from the bank that issued your credit card or PayPal.
You can also request dispute resolution through the Online Dispute Resolution (ODR) platform of the European Union: https://ec.europa.eu/consumers/odr (https://ec.europa.eu/consumers/odr)

Title: Re: Warning: Uschi does not fulfil the prepaid order and does not respond
Post by: paulykins on July 20, 2025, 10:33:53 AM

Yup, I ordered 3 lots of lines in May and have been stung for ?40, stay well away from that site as you will never see your money again !!!

Title: Re: Warning: Uschi does not fulfil the prepaid order and does not respond
Post by: bobs_buckles on July 27, 2025, 07:48:21 AM

This is sad.
Alex, if you read this, you need to respond to the customers who have placed their trust in you to deliver the goods.
Failing that, refund their money and apologise for wasting their time.

This is not how things are done in this close knit community.
Do better.

BB

Title: Re: Warning: Uschi does not fulfil the prepaid order and does not respond
Post by: s.e.charles on April 08, 2026, 06:16:22 PM

and nothing was ever heard again? sad it is.